Privacy Policy

Last updated: February 2026

SouthNorth Freight respects your privacy and is committed to protecting the personal information we collect and hold. We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect personal information through our website and business activities.

What Personal Information We Collect

We may collect personal information that is reasonably necessary for our business functions, including:

Name
Business name
Phone number
Email address
Pickup and delivery details
Freight and booking information

Any other information you provide when contacting us or requesting a quote. We may also collect limited non-identifying information such as browser type, pages visited, and general website usage data.

How We Collect Personal Information

We generally collect personal information directly from you when you:

Submit a contact or quote form through our website
Call, email, or message us
Engage our freight services
Communicate with us regarding deliveries or bookings

Why We Collect and Use Personal Information

We collect and use personal information to:

Provide freight transport services
Respond to enquiries and provide quotes
Arrange pickups and deliveries
Communicate regarding bookings or services
Maintain business records
Improve our website and services

If you do not provide required information, we may not be able to supply services or respond to your enquiry.

Disclosure of Personal Information

We do not sell or rent personal information.

We may disclose personal information where reasonably necessary to:

Contractors or service providers assisting with transport or administration

Professional advisers (such as accountants or insurers)

Government authorities or regulators where required or authorised by law

We take reasonable steps to ensure that third parties handle personal information confidentially and securely.

Overseas Disclosure

Some personal information collected through our website may be stored or processed by third-party service providers located outside Australia, including website hosting and cloud-based service providers.

Our website is hosted by a third-party provider, and information submitted through online forms may be stored on secure servers located outside Australia.

We take reasonable steps to ensure any overseas service providers handle personal information in accordance with Australian privacy laws or comparable data protection standards.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored in secure electronic systems or controlled business records accessible only to authorised persons.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services and meet legal, regulatory, or business obligations. When personal information is no longer required, we take reasonable steps to securely delete or de-identify it.

Website Cookies and Analytics

Our website may use cookies or basic analytics tools to understand website usage and improve performance. This information does not identify individuals personally.

You can adjust your browser settings to refuse cookies if you prefer.

Access and Correction

You may request access to the personal information we hold about you and request correction if it is inaccurate, incomplete, or out of date.

Requests can be made using the contact details below. We will respond within a reasonable time.

Complaints

If you believe your privacy has been breached, you may contact us using the details below. We will investigate your complaint and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

SouthNorth Freight
Adelaide, South Australia
Email: southnorthfreight@gmail.com